We take great pride in our reputation for quality and excellent value.  It is important to us that you are completely satisfied with your purchase.  You may return or exchange merchandise within 14 DAYS from the date your package has been delivered.  Merchandise must have all original tags and labels attached, must not have been worn, altered or washed, and must be in a new and unused condition. Shipping charges on for 3 Day, 2 Day and/or Next Day are only refunded in the event we accidentally sent the wrong item(s). Exchanged merchandise is shipped Ground Service at no additional shipping charge.

Unfortunately, we cannot accept merchandise returns for items purchased from other retailers or websites. Only those purchased from driftwoodjeans.com will be accepted.

REFUNDS TO CREDIT CARD

Once your package has been received, your refund or exchange will be processed within 7-14 business days due to additional precautions our fulfillment center is taking. In order for a refund to be issued in the original form of payment, all returnable item(s) must be returned within 14 days from the date the original package was delivered. All orders that have exceeded this time frame will only receive store credit that can be used on the next purchase on driftwoodjeans.com, policy strictly enforced. Must be returned within 15-30 days to receive store credit. After 30 days return will not be accepted.

Please note we can’t be held responsible for any damages to items that have occurred through wear, wash or alteration. However, we will do our best to accommodate our customers. Any defective item will be considered on a case-by-case basis upon return to our facility. We inspect every item prior to shipping to ensure quality. If product is deemed to be defective, customer will be entitled to a refund or a credit.

You will be notified via email when refund transactions / credits have taken place.

RETURN OF BOGO AND/OR FINAL SALE ITEMS

All items marked FINAL SALE cannot be returned or exchanged.

Sale items purchased using an additional promotional discount code may be considered FINAL SALE. Any purchase that qualifies as 50% off or greater, including sale items combined with promotional discounts, is not eligible for return or exchange.

If items were purchased during a Buy One, Get One (BOGO) promotion and were not originally marked Final Sale, they may be returned. However, any refund and/or store credit will be prorated based on the promotional discount applied to the order.

Orders placed before or after a promotion begins or ends are not eligible for price adjustments. Driftwood reserves the right to modify, extend, or discontinue promotions at any time without prior notice.

HOW TO SHIP A RETURN OR EXCHANGE

Pack and seal your box securely and choose a reason for your return when starting your return process in the portal. To request an exchange you may submit a return request with a note under the reason "Other" with your request next to the item that you'd want to exchange. 

If the exchange is of greater value, you will receive an invoice for the payment balance. Once the balance has been paid the exchange will be released and new tracking information will be updated to your order.

CLICK HERE TO START YOUR RETURN

INTERNATIONAL RETURN POLICY 

CONTACT

Please allow 24 - 48 Hours for Email Response from Customer Support